Returns & Exchanges

At Waters Co, we want you to be completely satisfied with your home water filtration system. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Securely place the unused filtration products in their original packaging, ensuring all components and manuals are included to avoid restocking fees.

3

Ship to Our Warehouse

Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Receive Your Refund

Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing